Frequently asked questions
How can I book a free trial?
Let us show you how great we are, pop along for a four hour free trial next half term completely free! To book, simply use the button 'request free trial' on the homepage, or drop us an email at firstname.lastname@example.org and we will get you booked in.
Do you accept Childcare Vouchers?
Yes! We are partnered with many voucher schemes such as the ones listed below.
How can I pay you using Tax Free Childcare?
Once you have your Tax Free Childcare account set up, simply search your nearest venues Ofsted number to add us to your account. Our Ofsted numbers can be found on the Ofsted website, or you can contact us email@example.com to request.
What will my child be doing at your clubs?
Perhaps we should publish timetables of our activites, but there is a good reason we dont do that!
What do I need to bring?
Once you have made your booking, you should receive an email with our parent pack attached. This will give you full information on everything you need to bring, and much more. If you can't find this pack, please check your spam.
My child is 4, can he/she still attend?
We can accept 4 year olds, but for only 4 hours a day. This is not a restriction we have created, but an Ofsted requirement. If you need full day childcare, you will need to search for a provider who holds an Early Years registration. Once your child has had their 5th birthday, they can stay with us for full days.
Do you offer any discounts?
We often have discounts running. Our early bird discount applies to the families who book up in advance and once its finished, our sibling discount tends to apply. The sibling discount is 10% discount on the second childs booking.
Refunds and Cancellations
Should you wish to cancel your place, where possible please give 48 hours written notice and your account will be cleared without any charge. You may write to us, or email us at firstname.lastname@example.org. If you do not give us written notice, your account will be charged for the full day. If write to us with less than 48 hours notice, you will be charged a 10% fee of the booking. We cannot accept cancellations via the phone. All cancellations must be in writing. If you would like to amend your booking, please send your requirements to email@example.com and await confirmation.
Can I contact the club to speak to my child?
How do I book?
All bookings are made via our website. You will need to create yourself an account where you can input your childs medical details, contact information and also amend and cancel bookings. If you're having issues booking, please contact us direct.
I'd like to speak to you about my child before they attend
If you want to have a chat with us before your child starts, please send us an email at firstname.lastname@example.org and we will arrange for the club manager or admin team to give you a call back.
My child has additional needs / allergies. Can they still attend
JC Academy accepts all children, and we welcome you to join us for a free trial before you book. That way you can see whether our club is suited to your families needs, and to see if your child enjoys attending. If you would like to meet with us and bring along your childs care plan, just pop us an email at email@example.com to arrange.