FAQ

Frequently asked questions

How can I book a free trial?


Let us show you how great we are, pop along for a four hour free trial next half term completely free! To book, simply use the button 'request free trial' on the homepage, or drop us an email at admin@jcacademy.co.uk and we will get you booked in.




Do you accept Childcare Vouchers?


Yes! We are partnered with many voucher schemes such as the ones listed below.

  1. Fidelti
  2. Edenred
  3. Kiddivouchers
  4. Care4
  5. Sodexo
  6. Enjoy Benefits
  7. Allsave
  8. Computershare
  9. Faircare
  10. Co op
  11. TEDS




How can I pay you using Tax Free Childcare?


Once you have your Tax Free Childcare account set up, simply search your nearest venues Ofsted number to add us to your account. Our Ofsted numbers can be found on the Ofsted website, or you can contact us admin@jcacademy.co.uk to request. Once we are added to you account, you can make fast payments with 20% of your bill paid!




What will my child be doing at your clubs?


Perhaps we should publish timetables of our activites, but there is a good reason we dont do that! All children enjoy doing different things, and we get that! We have a very large folder of activities that we run through, all varying tailored on the groups age, interests and group size. We could plan every activity by the minute, but if the children dont want to do it.. what's the point? We encourage the children to tell us what they want to do, and there is always more than one activity taking place to ensure everyone is having their best day. We structure our days and always have something planned for the children to do, but be aware this may change. Everday, we have a special activity taking place which could be zorbing, mini golf, archery, lego building, boxing, basketball arcade or tumble track fun. These activites rotate around our venues and you can view when they are next at your club by viewing your clubs activity calendar. This activity like everything else is a choice, if your child would prefer to read in the quiet room, or draw you a picture, we love seeing the children doing something they love.




What do I need to bring?


Once you have made your booking, you should receive an email with our parent pack attached. This will give you full information on everything you need to bring, and much more. If you can't find this pack, please check your spam. In short, please bring a packed lunch, bottled drink and please wear sensible weather appropriate clothing.




My child is 4, can he/she still attend?


We can accept 4 year olds, but for only 4 hours a day. This is not a restriction we have created, but an Ofsted requirement. If you need full day childcare, you will need to search for a provider who holds an Early Years registration. Once your child has had their 5th birthday, they can stay with us for full days.




Do you offer any discounts?


We often have discounts running. Our early bird discount applies to the families who book up in advance and once its finished, our sibling discount tends to apply. The sibling discount is 10% discount on the second childs booking. Discounts are subject to change.




Refunds and Cancellations


Should you wish to cancel your place, where possible please give 48 hours written notice and your account will be cleared without any charge. You may write to us, or email us at admin@jcacademy.co.uk. If you do not give us written notice, your account will be charged for the full day. If write to us with less than 48 hours notice, you will be charged a 10% fee of the booking. We cannot accept cancellations via the phone. All cancellations must be in writing. If you would like to amend your booking, please send your requirements to admin@jcacademy.co.uk and await confirmation. Refunds will be issued back to the original source. This includes childcare voucher payments.




Can I contact the club to speak to my child?


Should you need to contact the staff at the club for any reason, you can do this by calling the number on your club contact card. You will receive this on your first visit. You may want to save this number for future holidays. If you want to call the office to make a change to your booking, please do this by calling 01543 651894




How do I book?


All bookings are made via our website. You will need to create yourself an account where you can input your childs medical details, contact information and also amend and cancel bookings. If you're having issues booking, please contact us direct.




I'd like to speak to you about my child before they attend


If you want to have a chat with us before your child starts, please send us an email at admin@jcacademy.co.uk and we will arrange for the club manager or admin team to give you a call back.




My child has additional needs / allergies. Can they still attend


JC Academy accepts all children, and we welcome you to join us for a free trial before you book. That way you can see whether our club is suited to your families needs, and to see if your child enjoys attending. If you would like to meet with us and bring along your childs care plan, just pop us an email at admin@jcacademy.co.uk to arrange. Our venues are nut free zones, and parents are advised to leave nut product out of the childrens lunch boxes. We cannot offer personal care, or 1-1 support at present due to our ratios.